{"id":281571,"date":"2026-05-11T15:02:09","date_gmt":"2026-05-11T08:02:09","guid":{"rendered":"https:\/\/nawacita.co\/?p=281571"},"modified":"2026-05-11T14:41:52","modified_gmt":"2026-05-11T07:41:52","slug":"walikota-eri-sebut-hotline-cak-eri-jadi-sistem-pengawasan-kinerja-asn-dan-respons-keluhan-warga","status":"publish","type":"post","link":"https:\/\/nawacita.co\/index.php\/2026\/05\/11\/walikota-eri-sebut-hotline-cak-eri-jadi-sistem-pengawasan-kinerja-asn-dan-respons-keluhan-warga\/","title":{"rendered":"Walikota Eri sebut Hotline Cak Eri jadi Sistem Pengawasan Kinerja ASN dan Respons Keluhan Warga"},"content":{"rendered":"<h1 dir=\"auto\">Walikota Eri sebut Hotline Cak Eri jadi Sistem Pengawasan Kinerja ASN dan Respons Keluhan Warga<\/h1>\n<p dir=\"auto\"><strong>Surabaya, <a href=\"https:\/\/nawacita.co\">Nawacita<\/a><\/strong> | Walikota Eri Cahyadi menegaskan bahwa layanan Hotline Cak Eri menjadi bagian penting dalam membangun sistem pemerintahan yang responsif terhadap keluhan masyarakat di Kota Surabaya.<\/p>\n<p dir=\"auto\">Menurut Eri, program tersebut merupakan pengembangan dari layanan pengaduan masyarakat yang sebelumnya telah berjalan melalui Wadah Aspirasi dan Keluhan (Wadul) Cak Eri.<\/p>\n<p dir=\"auto\">&#8220;Alhamdulillah tanggapannya luar biasa, karena sebenarnya di tiga tahun yang lalu saya itu sudah membuat Wadul Cak Eri yang mereka datang ke Balai Kota,&#8221; ucap Eri, Senin (11\/5\/2026).<\/p>\n<p dir=\"auto\">Dari pengalaman tersebut, Pemkot Surabaya kemudian melakukan penguatan sistem pelayanan agar tidak bergantung pada sosok wali kota semata, melainkan berjalan secara terstruktur melalui perangkat pemerintahan hingga tingkat wilayah.<\/p>\n<p dir=\"auto\"><strong>Baca Juga:\u00a0<a href=\"https:\/\/nawacita.co\/index.php\/2026\/05\/11\/diduga-keracunan-massal-puluhan-siswa-sd-di-surabaya-dilarikan-ke-puskesmas-dan-rs\/\">Diduga Keracunan Massal, Puluhan Siswa SD di Surabaya Dilarikan ke Puskesmas dan RS<\/a><\/strong><\/p>\n<p dir=\"auto\">&#8220;Dari pengalaman itu, maka saya harus menyiapkan sistem yang berjalan, jadi bukan hanya wali kotanya. Karena kita sudah menyiapkan satu ASN satu RW, setelah itu kita ada Kampung Pancasila, ada Wargaku, maka laporan-laporan itu akan kita kontrol dengan Hotline Cak Eri,&#8221; katanya.<\/p>\n<p dir=\"auto\">Eri mengungkapkan, setiap hari jumlah laporan masyarakat yang masuk melalui Hotline Cak Eri mencapai 300 hingga 350 aduan. Tingginya partisipasi warga tersebut, menurutnya, menunjukkan antusiasme masyarakat terhadap pelayanan publik yang cepat dan terbuka.<\/p>\n<p dir=\"auto\">&#8220;Satu hari itu bisa sampai 300 sampai 350 dan responsnya masyarakat begitu luar biasa karena kita punya waktu 1&#215;24 jam untuk perbaikan. Jika tidak bisa dilakukan 1&#215;24 jam maka harus ada tanggalnya tanggal berapa,&#8221; jelasnya.<\/p>\n<p dir=\"auto\"><strong>Baca Juga:\u00a0<a href=\"https:\/\/nawacita.co\/index.php\/2026\/05\/11\/eri-cahyadi-balai-pemuda-surabaya-jadi-ruang-terbuka-bagi-semua-seniman\/\">Eri Cahyadi: Balai Pemuda Surabaya Jadi Ruang Terbuka bagi Semua Seniman<\/a><\/strong><\/p>\n<p dir=\"auto\">Ia menambahkan, Hotline Cak Eri juga menjadi instrumen pengawasan terhadap kinerja aparatur sipil negara (ASN) dan perangkat wilayah di tingkat RW.<\/p>\n<p dir=\"auto\">&#8220;Maka ini sebenarnya Hotline Cak Eri ini adalah mengontrol Wargaku, mengontrol kinerjanya teman-teman yang ada di setiap RW,&#8221; ujarnya.<\/p>\n<p dir=\"auto\">Eri menilai keberhasilan pelayanan publik tidak bisa hanya mengandalkan figur kepala daerah, tetapi harus ditopang oleh sistem yang mampu bekerja secara cepat dan berkelanjutan.<\/p>\n<p dir=\"auto\">&#8220;Buat saya kalau Walikota itu sendiri tanpa ada sistem yang berjalan maka itu tidak akan menjadi baik bagi pemerintahan, tapi bagaimana pemerintah itu bisa merespon cepat, fast response terhadap keluhan masyarakat,&#8221; pungkasnya.<\/p>\n<p dir=\"auto\"><strong>Reporter : Rovallgio<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Walikota Eri sebut Hotline Cak Eri jadi Sistem Pengawasan Kinerja ASN dan Respons Keluhan Warga Surabaya, Nawacita | Walikota Eri Cahyadi menegaskan bahwa layanan Hotline Cak Eri menjadi bagian penting dalam membangun sistem pemerintahan yang responsif terhadap keluhan masyarakat di Kota Surabaya. Menurut Eri, program tersebut merupakan pengembangan dari layanan pengaduan masyarakat yang sebelumnya telah [&hellip;]<\/p>\n","protected":false},"author":1459,"featured_media":281572,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29694],"tags":[111229,111230,88470,17109,19001,111231,48245],"class_list":{"0":"post-281571","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-jatim","8":"tag-hotline-cak-eri","9":"tag-keluhan-warga","10":"tag-kinerja-asn","11":"tag-kota-surabaya","12":"tag-pemkot-surabaya","13":"tag-wadah-aspirasi-dan-keluhan-wadul-cak-eri","14":"tag-walikota-surabaya-eri-cahyadi"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Walikota Eri sebut Hotline Cak Eri jadi Sistem Pengawasan Kinerja ASN dan Respons Keluhan Warga<\/title>\n<meta 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