{"id":279299,"date":"2026-04-16T10:04:35","date_gmt":"2026-04-16T03:04:35","guid":{"rendered":"https:\/\/nawacita.co\/?p=279299"},"modified":"2026-04-16T09:38:59","modified_gmt":"2026-04-16T02:38:59","slug":"bpjs-kesehatan-luncurkan-layanan-chat-24-jam-kemkomdigi-dorong-digitalisasi-publik","status":"publish","type":"post","link":"https:\/\/nawacita.co\/index.php\/2026\/04\/16\/bpjs-kesehatan-luncurkan-layanan-chat-24-jam-kemkomdigi-dorong-digitalisasi-publik\/","title":{"rendered":"BPJS Kesehatan Luncurkan Layanan Chat 24 Jam, Kemkomdigi Dorong Digitalisasi Publik"},"content":{"rendered":"

BPJS Kesehatan Luncurkan Layanan Chat 24 Jam, Kemkomdigi Dorong Digitalisasi Publik<\/h1>\n

Jakarta, Nawacita<\/a><\/strong> | BPJS Kesehatan menghadirkan layanan administrasi 24 jam melalui kanal chat WhatsApp (PANDAWA), memungkinkan masyarakat mengakses layanan tanpa antre dan tanpa batas waktu.<\/p>\n

Kementerian Komunikasi dan Digital menilai langkah ini sebagai bagian dari percepatan transformasi layanan publik yang lebih cepat, mudah diakses, dan sesuai dengan kebiasaan masyarakat di era digital.<\/p>\n

\u201cMasyarakat telah hidup di ruang digital, maka layanan publik juga harus mengikuti. Kita yang mengikuti masyarakat, bukan masyarakat yang harus mengikuti kebijakan kita,\u201d ujar Menteri Meutya dalam Launching PANDAWA 24 Jam dan Kick-Off Quick Wins Direksi di Kantor Pusat BPJS Kesehatan, Cempaka Putih, Jakarta Pusat, Rabu (15\/04\/2026).<\/p>\n

Meutya menekankan bahwa kecepatan layanan bukan lagi sekadar kenyamanan, tetapi menyangkut keselamatan jiwa.<\/p>\n

Baca Juga:\u00a0Kemkomdigi-Polri Satukan Sistem Pelaporan Kejahatan Digital<\/a><\/strong><\/p>\n

\u201cBeda lima menit penanganan, hasilnya bisa jadi berbeda terhadap kelangsungan hidup seseorang,\u201d ucapnya.<\/p>\n

Menteri Meutya mengapresiasi BPJS Kesehatan sebagai penggagas utama inovasi PANDAWA 24 Jam yang dinilai sebagai langkah konkret dalam transformasi digital nasional.<\/p>\n

\u201cKami mengapresiasi peluncuran PANDAWA 24 Jam sebagai bagian dari arah besar transformasi digital nasional. Ini adalah langkah nyata BPJS Kesehatan dalam menghadirkan layanan yang lebih baik,\u201d tutur Menteri Meutya.<\/p>\n

Transformasi ini diperkuat oleh tingginya konektivitas nasional, dengan 80,66 persen penduduk Indonesia atau sekitar 230 juta jiwa telah terhubung ke internet dan mayoritas menggunakan layanan komunikasi berbasis chat.<\/p>\n

Baca Juga:\u00a0Menkomdigi: Meta akan Nonaktifkan Akun Anak di Bawah 16 Tahun Secara Bertahap<\/a><\/strong><\/p>\n

\u201cSekitar 90,8 persen pengguna internet di Indonesia menggunakan platform komunikasi chat. Ini menunjukkan layanan berbasis chat merupakan pilihan yang sangat tepat untuk menjangkau masyarakat luas,\u201d jelas Menteri Meutya.<\/p>\n

Menurut Meutya, layanan publik harus lebih proaktif dan terintegrasi melalui kolaborasi lintas sektor guna meningkatkan kualitas pelayanan sekaligus menekan inefisiensi dari sisi anggaran dan waktu.<\/p>\n

\u201cKeberhasilan transformasi digital sangat ditopang oleh kolaborasi. Kami berharap layanan ini meningkatkan kepercayaan publik dan memberikan manfaat luas bagi masyarakat,\u201d pungkasnya. kmdg<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

BPJS Kesehatan Luncurkan Layanan Chat 24 Jam, Kemkomdigi Dorong Digitalisasi Publik Jakarta, Nawacita | BPJS Kesehatan menghadirkan layanan administrasi 24 jam melalui kanal chat WhatsApp (PANDAWA), memungkinkan masyarakat mengakses layanan tanpa antre dan tanpa batas waktu. Kementerian Komunikasi dan Digital menilai langkah ini sebagai bagian dari percepatan transformasi layanan publik yang lebih cepat, mudah diakses, […]<\/p>\n","protected":false},"author":1459,"featured_media":279300,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9546],"tags":[16604,110153,85615,110152,85188,36530],"class_list":{"0":"post-279299","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-technology","8":"tag-bpjs-kesehatan","9":"tag-digitalisasi-publik","10":"tag-kemkomdigi","11":"tag-layanan-chat-24-jam","12":"tag-menkomdigi-meutya-hafid","13":"tag-pandawa"},"yoast_head":"\nBPJS Kesehatan Luncurkan Layanan Chat 24 Jam, Kemkomdigi Dorong Digitalisasi Publik<\/title>\n<meta name=\"description\" content=\"Jakarta, Nawacita | BPJS Kesehatan menghadirkan layanan administrasi 24 jam melalui kanal chat WhatsApp (PANDAWA), memungkinkan 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