{"id":259545,"date":"2025-09-11T16:56:47","date_gmt":"2025-09-11T09:56:47","guid":{"rendered":"https:\/\/nawacita.co\/?p=259545"},"modified":"2025-09-15T16:25:14","modified_gmt":"2025-09-15T09:25:14","slug":"transformasi-layanan-rsud-dr-soetomo-pastikan","status":"publish","type":"post","link":"https:\/\/nawacita.co\/index.php\/2025\/09\/11\/transformasi-layanan-rsud-dr-soetomo-pastikan\/","title":{"rendered":"Transformasi Layanan RSUD dr. Soetomo Pastikan Perlakuan Setara untuk Semua Pasien"},"content":{"rendered":"

RSUD dr. Soetomo Tingkatkan Kesetaraan Layanan untuk Pasien BPJS dan Umum<\/h1>\n

SURABAYA, Nawacita<\/a><\/strong> – RSUD dr. Soetomo Surabaya kembali menegaskan komitmennya dalam memberikan pelayanan kesehatan yang setara bagi seluruh pasien, baik peserta BPJS Kesehatan maupun pasien umum. Melalui program \u201cPeningkatan Kesetaraan Layanan\u201d, rumah sakit rujukan terbesar di Jawa Timur ini berupaya memastikan tidak ada lagi perbedaan perlakuan dalam akses maupun kualitas layanan.<\/p>\n

Direktur RSUD dr. Soetomo, Prof. Dr. Cita Rosita Sigit Prakoeswa, dr., Sp.DVE., Subsp.DAI., FINSDV., FAADV., MARS, menegaskan bahwa langkah tersebut bukan sekadar penyesuaian administratif, melainkan transformasi mendasar dalam budaya pelayanan rumah sakit.<\/p>\n

\u201cKami tidak ingin ada persepsi, apalagi praktik, yang membedakan pelayanan antara pasien BPJS dan umum. Semua pasien berhak mendapatkan layanan terbaik sesuai standar,\u201d ujarnya.<\/p>\n

Menurut Prof. Cita, rumah sakit harus menjadi ruang yang inklusif bagi seluruh lapisan masyarakat. Apalagi, RSUD dr. Soetomo setiap harinya melayani ribuan pasien rujukan dari berbagai daerah di Jawa Timur bahkan luar provinsi.<\/p>\n

Baca Juga:\u00a0Anggaran Nyaris Setengah Triliun, RSUD M Noer Disebut Proyek Ambisius<\/a><\/strong><\/p>\n

Program \u201cPeningkatan Kesetaraan Layanan\u201d dijalankan melalui tiga strategi utama. Pertama, perbaikan fasilitas rawat jalan dan rawat inap agar kenyamanan serta keamanan pasien setara tanpa membedakan status kepesertaan.<\/p>\n

\"Transformasi<\/a>
Transformasi Layanan RSUD dr. Soetomo Pastikan Perlakuan Setara untuk Semua Pasien.<\/figcaption><\/figure>\n

Kedua, penyesuaian SOP pelayanan, sehingga alur pemeriksaan, perawatan, hingga tindakan medis sama bagi semua pasien. Ketiga, pengawasan mutu layanan melalui pembentukan tim audit internal yang bertugas memastikan prinsip kesetaraan berjalan konsisten, serta menindak cepat jika ditemukan indikasi diskriminasi.<\/p>\n

\u201cLangkah-langkah tersebut menjadi fondasi agar pelayanan yang diberikan benar-benar berlandaskan profesionalisme, bukan status kepesertaan pasien,\u201d jelas Prof. Cita.<\/p>\n

Sejak program ini diluncurkan, sejumlah capaian positif mulai terlihat. Jumlah pengaduan diskriminasi pelayanan menurun, sementara tingkat kepuasan pasien meningkat, baik peserta BPJS maupun umum. Rata-rata waktu tunggu pasien BPJS kini juga semakin mendekati pasien umum, sehingga mengurangi kesenjangan yang sebelumnya menjadi sorotan publik.<\/p>\n

\u201cTujuan kami jelas: menciptakan lingkungan layanan yang inklusif, profesional, dan berkeadilan. Tidak boleh ada stigma bahwa pasien BPJS harus menunggu lebih lama atau mendapat fasilitas berbeda,\u201d tegas Prof. Cita.<\/p>\n

RSUD dr. Soetomo merupakan rumah sakit dengan beban layanan terbesar di Jawa Timur, dengan lebih dari 1,5 juta kunjungan pasien setiap tahun. Data dalam Laporan SAKIP 2025 menyebutkan bahwa 87 persen pasien di RSUD dr. Soetomo adalah peserta BPJS Kesehatan, menandakan mayoritas layanan rumah sakit ditujukan bagi masyarakat pemegang JKN.<\/p>\n

Selain itu, beberapa laporan menyebut jumlah pasien rujukan BPJS di rumah sakit ini pada periode tertentu di tahun 2025 mencapai 21.000\u201337.000 pasien, bahkan dalam rentang lebih luas disebut bisa mencapai 100.000 rujukan. Angka tersebut merefleksikan tingginya volume rujukan, meski bukan merupakan data kumulatif tahunan.<\/p>\n

Sebagai rumah sakit kelas A, RSUD dr. Soetomo juga menyiagakan sekitar 1.300 tempat tidur dan ribuan tenaga medis saat puncak layanan, memperlihatkan besarnya kapasitas yang harus dikelola setiap harinya.<\/p>\n

Meski capaian positif sudah terlihat, tantangan tetap ada. Persepsi publik yang sudah lama terbentuk bahwa pelayanan BPJS identik dengan antrean panjang dan fasilitas terbatas perlu diubah secara bertahap. Menurut Prof. Cita, perubahan persepsi ini membutuhkan konsistensi pelayanan dan komunikasi yang baik kepada masyarakat.<\/p>\n

Sebagai rumah sakit rujukan terbesar di Jawa Timur, RSUD dr. Soetomo menegaskan tanggung jawabnya untuk menjadi teladan dalam pelayanan kesehatan yang adil. Dengan dukungan teknologi digital, pengawasan ketat, serta komitmen manajemen, RSUD dr. Soetomo optimistis dapat menjadi role model nasional dalam penerapan kesetaraan layanan.<\/p>\n

\u201cRSUD dr. Soetomo harus menjadi contoh bagi rumah sakit lain di Indonesia, bahwa pelayanan setara bukan hanya mungkin, tetapi wajib diterapkan,\u201d pungkas Prof. Cita. rko<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

RSUD dr. Soetomo Tingkatkan Kesetaraan Layanan untuk Pasien BPJS dan Umum SURABAYA, Nawacita – RSUD dr. Soetomo Surabaya kembali menegaskan komitmennya dalam memberikan pelayanan kesehatan yang setara bagi seluruh pasien, baik peserta BPJS Kesehatan maupun pasien umum. Melalui program \u201cPeningkatan Kesetaraan Layanan\u201d, rumah sakit rujukan terbesar di Jawa Timur ini berupaya memastikan tidak ada lagi […]<\/p>\n","protected":false},"author":1386,"featured_media":259546,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,29694],"tags":[18516,69234,100297,24474,100298,100296,39953],"class_list":{"0":"post-259545","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-healthy","8":"category-jatim","9":"tag-bpjs","10":"tag-direktur-rsud-dr-soetomo","11":"tag-kesetaraan-layanan-untuk-pasien","12":"tag-pelayanan-kesehatan","13":"tag-prof-dr-dr-cita-rosita-sigit-prakoeswa","14":"tag-rsud-dr-soetomo-surabaya","15":"tag-umum"},"yoast_head":"\nTransformasi Layanan RSUD dr. Soetomo Pastikan Perlakuan Setara untuk Semua Pasien - Nawacita<\/title>\n<meta name=\"description\" content=\"SURABAYA, Nawacita - RSUD dr. 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